Moto G5s Plus Fingerprint Sensorn Is Dirty Please Clean and Try Again

The Moto G was one of the best budget phones on the marketplace and information technology delivered an feel that was better than its price suggested. Equally bully as information technology is, no telephone delivers perfection. Now information technology's time we turn our attention to Moto G's known problems. Every phone has bugs, and here is how to deal with the Moto G'south most common.

Contents

• Problems with contacts, keyboard, indicate loss, and more
• Problems with freezing, battery life, camera, and more
• Problems with LED, rattling, rebooting, and more
• Bug with Wi-Fi, reset menu, calls, and more

Problems with contacts, keyboard, signal loss, and more

Bug: Unfortunately, Contacts has stopped

This is a really common issues for Moto M owners, only information technology's not bars to this model of phone. For some people, the message pops up fairly randomly, others have it pop up specifically when they receive an incoming call, which is obviously very inconvenient. There are some things worth trying, simply backup your contacts first.

Potential solutions:

• Starting time by going to Settings > Apps and and then scroll over to the All tab. Find Contacts and Contacts Storage. Try tapping Clear cache and Clear information.
• This bug could be related to another app that tries to sync or backup your contacts. A number of people found success by signing out of the Google+ app or disabling it, though at that place are reports that an update has solved the outcome with Google+. Information technology could too be related to Facebook, or any other app that accesses your contacts.
• You could try immigration the enshroud partition. This will just remove temporary files, and it can often help your phone to run better, especially after an Android update. Assuming you're running Marshmallow, turn the Moto G off. Press and hold Volume down and then printing and release thePower key. Press and release Volume Downwards until you enter Recovery Mode. Utilise Ability to select Recovery Style and the device will restart. An Android robot with a red exclamation marker volition appear. Press and concord Ability, printing Volume Upwards once, then release Power. Now utilize theVolume keys to highlight Wipe Cache Partition and Power to select it. If asked to confirm, use the Volume and Power keys to select Aye. When it's done, press Power to select Reboot system now.

Problem: Keyboard keeps disappearing

Quite a few people seem to have run into a problem where the keyboard randomly disappears when it shouldn't. Information technology might happen in the browser, during a call, or at some other time.

Workarounds:

• Y'all could attempt using a unlike keyboard. There are various options in the Play Store.
• This trouble might be caused past poor memory direction. Try borer the recent apps or multitasking button and immigration anything you aren't using before you try to use the keyboard.

Potential fixes:

• Starting time past turning the Moto Thou completely off and on over again. This might, at least temporarily, solve the problem.
• It's worth clearing the cache partition. Press and concur Volume down, so press and release thePower cardinal. Printing and release Volume Down until you enter Recovery Style. Use Power to select Recovery Way and the device volition restart. An Android robot with a carmine exclamation mark will appear. Press and concord Ability, press Volume Upwardly once, and then release Ability. At present use theVolume keys to highlight Wipe Cache Partition and Power to select information technology. If asked to confirm, apply the Book and Power keys to select Yes. When it's done, press Ability to select Reboot arrangement now.
• Your terminal option is do a mill reset via Settings > Fill-in & reset > Manufactory data reset > Reset phone. Simply make certain y'all dorsum up anything precious first.

Issue: Blank or pale screen

At that place are a couple of potential problems hither. Some Moto K owners study a very pale screen that makes it tough to see what's going on. Others study a blank screen that doesn't seem to respond to touches.

Potential fixes:

• If you lot notice that your background has gone blackness and your text is white, it will just exist the color inversion which is listed under Settings > Accessibility. Yous can go in and disable it.
• There's a slim chance that this is because you've turned the brightness all the manner down. In that example smoothen a vivid light on the light sensor on the front of your Moto G and the screen should brighten enough for you lot to see information technology. You could too lock the telephone with the Power button, then swipe upward, swipe down twice, and move your finger from left to right nearly the top of the screen until you catch the brightness control.
• Try booting into recovery mode to wipe the enshroud partition. If that doesn't work, then echo the process, simply select wipe data/factory reset instead, bearing in listen that you will lose all your data.

Bug: Loss of betoken

A lot of Moto G owners have experiencd a problem with loss of signal. The jail cell signal seems to driblet randomly, sometimes the connexion to the SIM bill of fare dies, and users can get messages related to airplane fashion being on, even though they never turned information technology on. While the betoken is lost they tin't connect to the network or make calls.

Workarounds:

• Hold downwards the Power push button to turn the Moto Thousand off and and then on again. The problem should be temporarily resolved.
• Sometimes switching Airplane mode on and then off over again is plenty to resolve it, but the problem can return randomly.

Potential solutions:

• In that location'south no indication that a factory reset or any of the other potential fixes has had any permanent success, but if you have a Moto iv (4th Gen), consider updating to Android 7.0 (Nougat). You should get information technology over the air, but you lot can always check in Settings > About telephone > Organization updates.

Glitch: Call volume too low

A lot of people have encountered an issue with making calls where the book seems to be very depression. The speaker volume will be loud as expected for music or video, only when making or taking a call information technology can exist difficult to hear the caller. Some people have even experienced a consummate loss of audio. (Note: Motorola released update 174.44.1.en.Usa. last year that addressed this issue.)

Workarounds:

• You can mostly resolve this by turning the Moto G off and on again, but that'due south inappreciably an ideal solution.
• Try pressing the Volume up and Volume down keys together or press Book down and then Volume upwardly again and you should be able to change it to a comfortable volume.

Potential fixes:

• Brand certain that there'south no lint, dust, or debris stuck in your earpieces or the microphone hole. Utilize a soft brush or compressed air to clean them out.
• Search for an update from Motorola atSettings > About telephone > System updates.

Problems with freezing, battery life, photographic camera, and more

Problem: Moto Thou won't plough on

A few people take run into a problem where the Moto 1000 only refuses to turn on. It seems to be completely dead and doesn't respond to fundamental presses.

Potential solution:

• Plug it in to the charger and then printing and concur the Volume down key and the Ability key for more two minutes (fourth dimension it to make sure yous're doing it for long enough). You lot should see the kick screen with the Normal Reboot pick highlighted and you can press Volume up to boot information technology.
• If that doesn't work y'all should contact your retailer, carrier, or Motorola.

Problem: Freezing and rebooting

A lot of people have been having problem with the Moto Thousand screen freezing and the telephone rebooting at random times, sometimes when the screen is off. This could occur with a specific app, the telephone dialer, or without an obvious pattern.

Workarounds:

• Tap the power button to turn the screen off and then tap it once again to bring it back. This might temporarily unfreeze information technology.
• Tap and hold the power button for a few seconds, until the device reboots.

Potential fixes:

• Try running the Moto Thou in safe mode. Press the ability push button and then tap and hold Power off until the Reboot to safe mode window pops up. Tap OK and it volition reboot in safety style. If information technology worked, yous'll see the text Prophylactic Mode in the lesser left corner of the screen. If the phone runs fine in safe style then one of your apps is the problem. You could endeavor removing installed apps one at a time until yous discover the culprit, or you could just wipe the device and showtime from scratch.
• You lot tin manufacturing plant reset via Menu > Settings > Backup & reset > Manufactory Data reset and so tap Reset Telephone. Make sure you back up anything precious commencement.
• At that place's a chance that a faulty SIM card is the trouble. If you have another SIM bill of fare that you tin endeavour then switch it out and run into if it makes a difference.

Glitch: Bombardment life erratic

You may find that the remaining battery pct on your Moto Grand jumps around erratically. It may surprise yous past dipping downwards to 1 pct overnight, but then when yous accuse it the percentage all of a sudden jumps to 50 percent or more. This seems to be a scale error and it might be related to a software update. (Note: This was apparently an error in the calibration organization and Motorola has since identified a trouble and released a ready for information technology.)

Potential fix:

• Allow the Moto Yard to completely discharge, just run information technology until it turns itself off. Now plug it in and charge to 100 percent. Repeat the same procedure; allow it to run downwardly until information technology turns itself off and then charge it all the fashion to 100 percent. The problem should be gone.

Problem: Can't observe SIM

Some people have found that the Moto G is unable to detect their SIM card. It may also inexplicably drop service, or detect the SIM correctly only to drib it later.

Potential fix:

• The Moto G takes a Micro SIM, and then if yous're using a Nano SIM with an adapter or a trimmed SIM then you might run into trouble. Endeavor using a different SIM to make sure that the card is the problem. If it is and so request a new SIM from your carrier, or, if y'all're using a Nano SIM so try another adapter.
• If you swapped SIM cards and the phone still didn't discover it, it could exist a hardware issue. Reach out to your carrier or Motorola.

Bug: Camera error

A lot of Moto G owners have encountered a camera fault upon trying to launch the camera. It simply won't offset upward at all.

Workaround:

• Try holding downward the power push button until your phone reboots and it might be temporarily stock-still.

Potential fixes:

• Try going to Settings > Apps > Camera and tap Force stop, Articulate data, and Clear cache.
• There'due south a possibility this is caused past a tertiary-party app. Flashlight apps can use the flash, apps similar Skype tin can use the photographic camera. Tap the multitasking button at the bottom correct and swipe away any open apps. If that doesn't work so endeavour removing any apps that may use the camera or flash, and test it until you find the culprit.

Problems with LED, rattling, rebooting, and more

Bug: LED notification not working

A number of people have see a bug with the notification LED on the Moto G. Their notification calorie-free won't e'er turn on, regardless of incoming texts, emails, and calls. As best we tin tell, this is caused past restoring settings from a Google account, which could include an pedagogy from an older telephone where the LED was disabled, or nonexistent.

Solution:

• Motorola released a widget chosen Notification Light Widget. Stick it on your dwelling house screen, use information technology to enable the LED, and so y'all can get rid of it. If yous tin can't find it on the Google Play Store, you tin download it here.

Annoyance: It makes a rattling noise

We've seen this complaint pop up a lot more for a range of phones. The problem is perceived as an excessive rattling sound when the vibration motor goes off or when the phone is shaken. Some people link it to haptic feedback on the keyboard. For the most part this is harmless; it doesn't touch the functioning of the device at all, but information technology may badger you. The most likely cause is a loose button. Yous have a couple of options.

Workarounds:

• Go to Settings > Sound and you can turn Vibrate on bear upon off under Keys. Y'all tin likewise plough off Vibrate when ringing. You can also go to Settings > Language & input > Google Keyboard Settings and turn Vibrate on keypress off.
• Try applying a instance. Some cases will reduce or completely prevent the rattle.
• You could open up upwards the back embrace and put a small piece of newspaper or tape in the infinite between the buttons and the back comprehend. This should forbid whatever excessive rattling.

Potential solution:

• If it is really bothering you lot, contact your retailer and endeavour to arrange a replacement phone. You may get a Moto G with no aural rattle, or you might find the same problem again.

Problem: Poor audio quality

The Moto G offers proficient sound quality for the cost, and you never await much from the speakers, but some people have been disappointed with the quality of the audio when using headphones or earphones to listen to music.

Workaround:

• Get to Settings > Sound > Audio Effects and you can tweak the equalizer settings for the Wired Stereo and Speaker separately. Endeavor playing with the settings and change the profile to see if you can get a sound that's more to your liking.

Glitch: Moto G reboots when charging, or won't charge

To go on costs down, Motorola shipped the Moto G without a charger; y'all just become the standard USB cablevision. It will work with pretty much any standard charger you may have lying around, but some people have reported issues with the phone rebooting when they plug information technology in, or refusing to accuse when the battery runs down. There take likewise been reports of the Moto One thousand merely turning itself off and not charging.

Potential solutions:

• This is probably down to the specific charger that you lot're using. Try another one and you probable won't run across this problem. Ideally, you want a charger rated betwixt 500mA and i.5A – the higher the rating, the faster it will accuse (within these parameters, higher than 1.5A and the Moto G will restrict information technology anyway).
• If you allow your Moto K hit zilch and it won't come up back to life, try letting it absurd downwardly for a while, so plug in a charger (ideally a different one) and leave it for 20 minutes or and then earlier belongings downwards the power key for 20 seconds.
• The charging port or the bombardment may be damaged or faulty. Reach out to Motorola for assist.

Bug: Problem parsing the package

If you desire to install an app from an alternative app store, or anywhere only Google Play (or side-load something), yous unremarkably start by going to Settings > Security and scroll downward to tick the box next to Unknown sources. However, y'all may also need to untick the Verify apps box. With the Moto Yard there have been a lot of people reporting that, even after doing that, when trying to install an app they get a parse mistake bulletin.

Workarounds:

• If you upload the APK into Google Drive and then install from there on your Moto Chiliad information technology should work.
• If your Moto G is rooted, you can use ES File Explorer. Go into the app Settings > App manager and tick install APK automatically and the app volition handle it for you.

Potential solution:

• Make sure that all of your of import data is backed up and factory reset the phone. Yous can do this via Settings > Backup & reset > Factory Information Reset > Reset Phone. Now uncheck the security options when you are setting the device up again.

Issues with Wi-Fi, reset carte, calls, and more

Glitch: Wi-Fi won't connect or drops inexplicably

Information technology's very mutual to run into Wi-Fi issues with whatever new phone. Some Moto One thousand owners take encountered issues with connecting to various routers. There are some reports of excessive battery drain when changing between routers. Some people tin't become it to connect to their network at all. At that place are besides several reports of the connectedness only dropping, even at close proximity to the router. There are an awful lot of potential causes for Wi-Fi problems, so endeavor working through the suggestions beneath and hopefully you'll discover a gear up that works for you.

Potential solutions:

• That old IT support favorite – plough information technology off and on again. Endeavor turning the Moto M and the router off, then switch them both dorsum on again. That will oftentimes solve your issues.
• If it yet won't connect at all, first by going to Settings > Wi-Fi and long printing on your router, then choose Forget network. Scan once again and re-enter all your details.
• If the connexion keeps dropping, go to Settings > Wi-Fi > Advanced and consider changing two settings. Make certain Keep Wi-Fi on during sleep is fix to E'er. Make sure Avoid poor connections is non ticked.
• If bombardment drain is the problem, try Settings > Wi-Fi > Avant-garde and set Scanning always available to off.
• Make certain that your router firmware is up to appointment.
• To assess whether you lot need to change channels you lot can download the Wi-Fi Analyzer app and have a look how crowded it is.
• You lot could try changing the other settings on your router. You lot might desire to make sure MAC filtering is off, or add your Moto G's MAC address (y'all'll observe it in Settings > Wi-Fi > Advanced). Yous could also try setting a static IP.

Annoyance: Unable to get to reset menu

Sometimes you need to reset your phone to the way it was when you first got information technology, maybe because an unknown app is causing issues or an update wasn't installed correctly. A factory reset is your last option to deal with a problem when nada else works. Sadly, some Moto K owners accept been unable to reset their devices using the normal method, which involves navigating through menus. Thankfully, there are other ways to become the job done.

Official solution:

• Plough your telephone completely off. Then, press and hold the Book Down and Power keys until the telephone turns on. Use Volume Down to highlight Recovery Manner and Power to select and restart your device. When you see an Android robot with an exclamation mark, agree downward the Power key, press and release the Volume Upwardly cardinal, and then release thePower key. Using the Volume keys to navigate and Ability to select, get toWipe data/factory reset > Yes – erase all user information. Just keep in listen that you volition lose anything that isn't backed upwardly.

Trouble: Unable to make/receive calls or messages

The Moto G may offer a ton of features, but it's all the same a phone that needs to be able to make calls and receive texts messages. Some have reportedly been unable to do both, and, over time, this has get less of an annoyance and more of an actual consequence. Still, in that location are a few things to try and look into before all promise is lost.

Potential solutions:

• Restart your telephone.
• Remove and reinsert your SIM card.
• Ensure your phone isn't in Airplane Mode past going to Settings > More than and toggling the Aeroplane Mode slider so information technology'southward grayed out.
• If you lot're having trouble receiving calls or letters, brand sure the contact in question isn't blocked.
• The SIM carte could exist damaged. Reach out to your carrier to request a new ane.
• Perform a factory reset by going toMenu > Settings > Backup & reset > Mill Data reset and borerReset Phone. Don't forget to back up any important or personal data before doing so.

Annoyance: Telephone enters vibrate/silent mode when it shouldn't

Equally useful as vibrate/silent style is, there are plenty of people out there that don't want their phones silenced. Sadly, a few of those aforementioned users have noticed their telephone entering silent mode on its own, without whatsoever interaction from the owner.

Workarounds:

• Restarting the phone has been said to correct the problem, but how long the temporary gear up lasts varies.

Potential solutions:

• Manually put the phone into vibrate fashion past holding downwardly the volume down push button until the volume decreases and the telephone vibrates. Use the volume keys to disengage vibrate style and tap the bell icon so you can hear and receive all notifications and alarms.
• Perform a manufactory reset by going to Menu > Settings > Backup & reset > Factory Information reset > Reset Telephone. Always support your files before you perform a factory reset.

Trouble: SD card mistake

When attempting to admission the SD bill of fare, the user is met with a message stating the card was removed. The SD card works every bit intended, but information technology's not being recognized by the Moto G.

Potential solutions:

• Restart your device.
• Turn off your Moto G, and then remove the SD carte and reinsert it.
• Go to Settings > Storage to check if the SD card is unmounted. If and so, tap Mount SD card and attempt accessing it again.
• If you haven't updated to the latest version of Android, cheque for a software update by going to Settings > Nigh Telephone > System Updates.
• Try some other SD card, if possible. If that card also goes unrecognized, it could exist a hardware problem, one related to your menu reader. You should reach out to your carrier, or Motorola.

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Source: https://www.digitaltrends.com/mobile/common-moto-g-problems-and-how-to-fix-them/

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